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Library Ordering Information
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Setting Up an Account
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First time library orders must be prepaid; pending credit approval, subsequent orders may be invoiced.Terms are Net 30 days.
A/R privileges may be denied or discontinued at our discretion.
Give your Federal tax identification number with your first order. Tax-exempt libraries in Maryland should send a copy of their current tax-exempt
number. Orders must be mailed or faxed on a purchase order or letterhead. We do not accept orders by phone or on our web site.
We cannot guarantee the return of any vouchers or paperwork submitted with orders. The purchase order number you give will appear on
the packing slip, invoice, and monthly statement. If you use separate purchase order numbers for each item, we will use the first one (space is limited to 10 characters).
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| Library orders are processed one day per week - usually Thursday or Friday
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Discounts
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US libraries ordering $200 or more at one time will qualify for a 20% discount on remainder books only. There is no discount for non-remainder books, DVD's, CD’s, or shipments to libraries outside the US.
We reserve the right to exempt any individual item from discounts. Please read these instructions carefully. We are not responsible for P.O.’s that are incorrect, including underestimating what you owe, or the submission of P.O.’s by unauthorized parties.
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Postage and Handling
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Prepaid US orders pay $5.95 for postage and handling.
Invoiced orders ($15 merchandise minimum) pay actual shipping costs.
A/R purchase orders must specify the institution agrees to pay actual shipping charges.
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International Libraries, including postage & handling
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Libraries outside the US are treated as international consumers. All orders must be prepaid
and no discounts apply. Delivery charges are actual cost, which will vary with the weight of the order.
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Web Site
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At this time, we have a consumer web site. While it is a wonderful resource for researching titles of interest,
please do not place your orders via the web. The site is not designed to accept A/R orders or apply discounts
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Customer Service
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Check your packing slip when the order arrives. If there are any mistakes, call us right away and we will promptly fix it. Please contact Customer Service with any problems or questions:
Phone: 1-800-944-8879 (outside the US and Canada call 410-309-2706)
Fax: 1-800-866-5578 (outside the US and Canada fax 410-309-2707)
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Mail:
Attn: Retail Customer Service
Daedalus Books & Music
9645 Gerwig Lane
Columbia, Md. 21046
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Email:
custserv@daedalusbooks.com.
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